Disney's CEO tells how bold bets on quality, technology, and Pixar, Marvel, and Star Wars remade a giant.
Iger bought BAMTech and built Disney+ while licensing and ESPN money was still flowing, accepting short-term pain. Technology makes old models obsolete whether you move or not.
His first big bet was buying Pixar for about $7.4 billion because Disney animation - the company's heart - had lost its magic. Cost cutting cannot substitute for excellence.
People are not motivated or energized by pessimists. Iger argues pessimism leads to paranoia, which leads to defensiveness, which leads to risk aversion.
Iger won the CEO job on three: create high-quality branded content, embrace technology to reach audiences, and become a truly global company. Clear priorities take the guesswork out of everyone's day.
All decisions, however difficult, can and should be made in a timely way. Iger welcomed diverse opinions, but treated endless delay as more damaging than a hard call.
At ABC he backed Twin Peaks and the flop Cop Rock with the same philosophy: fear of failure destroys creativity. His appendix rule: take responsibility when you screw up.
The rest of this summary — and the one thing to do this week — is in the PDF.
Download the free PDFThis is part memoir, part leadership manual. Robert Iger started at the bottom of ABC television as a studio grunt in 1974, worked at Domino's and as a janitor before that, and slowly rose through sports and entertainment jobs. Along the way he learned from demanding bosses - above all ABC Sports legend Roone Arledge and Capital Cities' Tom Murphy and Dan Burke - what good leadership, and bad leadership, looks like up close.
In 2005, after a bruising selection process in which he was the only internal candidate, Iger became CEO of Disney, a company many thought was fading. He won the job with three strategic priorities: create the best branded content in the world, embrace technology instead of fearing it, and become a truly global company. Everything famous that followed hangs on those three pegs.